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Terms and Conditions

Terms and Conditions of Prime Balanace s.r.o., registered office Poděbradova 2842/1, 301 00 – Plzeň, ID No.: 094 35 221, registered in the Commercial Register kept at the Regional Court in Plzeň under file No. C 336302.

I. INTRODUCTORY PROVISIONS

  1. These Terms and Conditions are valid for the purchase of goods and services offered by Prime Balance s.r.o. and further define and specify the rights and obligations of 210 gym and its customers
  2. The Customer is obliged to get acquainted with these Terms and Conditions and the Complaints Policy (as specified below), which are available on the Internet address(https://www.210gym.cz) and at the same time at the fitness reception.

II. SALE OF GOODS AND SERVICES IN THE AVALON FITNESS PREMISES

  1. The current offer of fitness goods and services, including prices for the services and goods, is available at the premises of Prime Balance s.r.o. and on the Internet at https://www.210gym.cz.
  2. The Customer has the option to pay for goods and services by means of an identification card if he/she has a Deposit (specified below) in his/her Client Account, at least in the amount corresponding to the value of the goods or services purchased.
  3. Goods and services can also be sold to the Customer without the use of an identification card or the establishment of a Client account, i.e. to a so-called anonymous account, in which case the services are provided at the basic price and it is possible to use only those methods of payment that Prime Balance s.r.o. determines.

III. CLIENT ACCOUNT, DEPOSIT, MEMBERSHIP, SEASON TICKET

  1. The customer sets up a client account. The Client Account will be set up for the Customer after the registration form has been completed, taking into account the mandatory fields. After establishing the card, the Customer may deposit a minimum of CZK 500 into the Client Account.
  2. Deposit is made in cash, by credit card at the fitness cash desk or through a client account at https://www.rezervace.210gym.cz via a payment gateway. Deposits cannot be made via benefit vouchers. Deposit can be used to pay for all goods and services offered on the premises. The customer has access to the status of his/her client account. The Customer may inquire about the current amount of the Deposit on the Client Account at the reception desk by presenting the relevant Client Card relating to the account.
  3. Prime Balance s.r.o. also allows the Customer to use his/her client account to purchase memberships, season tickets, which allow the Customer to use fitness services for a certain period of time under specifically created conditions (e.g. annual, monthly fitness season ticket, etc.). Prime Balance s.r.o. for individual services to establish specific conditions for their provision, especially with regard to capacity, age composition of participants, form of payment, etc. 210 Prime Balance s.r.o. automatically emails the Customer 14 days in advance information about the end of the membership.
  4. The customer can access his/her client account via the web interface at 210gym.cz and via the mobile application. After logging in, which is done by entering a valid username and password, the Customer has the opportunity to book and, if necessary, purchase individual services, memberships or season tickets. It is also possible to administer the contact details entered in the customer account via the web interface. If the Customer has any problems logging into his/her customer account or making a reservation, he/she shall inform the reception immediately.

IV. CUSTOMER IDENTIFIER

  1. After setting up a client account, the Customer will be given an identification card which serves as an identifier for the client account. The identification card can only be assigned to a named account, which can only be handled by the person named as the owner of the card. The identification card will be issued to the Customer against a deposit of CZK 100. Prime Balance s.r.o. has the right to claim compensation in case of damage to the identification card.
  2. In case of loss/theft of the identification card, the Customer is obliged to contact Prime Balance s.r.o. as soon as possible to block the card. Prime Balance s.r.o. shall not be liable for any damages incurred by the Customer due to the loss/theft of the identification card.

V. RESERVATIONS

  1. The Customer may book group fitness classes (hereinafter referred to as “booking“) if he/she has a client account with Prime Balance s.r.o., where a Deposit in the amount corresponding to the price of the individual activity is made or if he/she pays for the activity directly.
  2. Reservations can be made in person at the reception upon presentation of an identification card and/or via the web interface after logging into the client account.
  3. After making a reservation, the Customer will be blocked a deposit in the amount corresponding to the price of the sports activity, which the Customer agrees to by making the reservation. The Customer will be notified of this at the same time before making the booking.
  4. The reservation is considered a binding order for the service.
  5. Reservations can be cancelled by calling the Prime Balance s.r.o. contact number, in person at the reception or electronically through the client account. In all permissible forms of cancellation, a cancellation fee is charged if applicable. In the event of an incorrect booking and its cancellation at times when a cancellation fee is charged, the Customer may submit a written request to info@210gym.cz for the cancellation fee not to be charged, provided that the Customer has completed and duly paid for the service subject to the cancellation fee on that day at another time. Prime Balance s.r.o. will assess the validity of the Customer’s request.

VI. SALE OF GOODS AND SERVICES OVER THE INTERNET

  1. All orders placed through the Prime Balance s.r.o. online shop are considered binding. By placing an order, the Customer confirms that he/she has read the Complaints Policy and these Terms and Conditions and that he/she agrees to both.
  2. An order is a binding proposal for a purchase or service contract (hereinafter referred to as the “Contract“). The Contract is formed upon acceptance of the order. Acceptance of the order is understood as the sending of a “Confirmation of Acceptance for further processing”, which is sent automatically by Prime Balance s.r.o. to the Customer’s e-mail and is also stored in the Prime Balance s.r.o. database.
  3. The contract can be concluded in the Czech language.
  4. The condition for the validity of an electronic order is the completion of all the prescribed data and requirements specified in the relevant form, which is automatically displayed on the website related to the purchase of specific goods or the delivery of a specific service of the Customer’s choice. The place of delivery of the goods is the address of Prime Balance s.r.o. The ownership right to the goods passes to the Customer upon their receipt from Prime Balance s.r.o. after payment of the purchase price including value added tax.
  5. Before sending the order to Prime Balance s.r.o., the Customer is allowed to check and change the data entered in the order, including the possibility of detecting and correcting errors arising when entering data into the order. The Customer sends the order to the company by clicking on the “send order” button.
  6. Contracts are archived in electronic form after their conclusion with Prime Balance s.r.o. and are accessible only to Prime Balance s.r.o. Method of delivery of goods The Customer can pick up the purchased goods personally at the reception of Prime Balance s.r.o. Fitness. In the event that the Customer does not collect the ordered goods within seven days of purchase, if the goods are ready for collection, Prime Balance s.r.o. has the right to withdraw from the Contract.

Payment terms

In the Prime Balance s.r.o. online shop there are the following payment options for the purchased goods or services.

Withdrawal from the contract

  1. The Customer, who is a consumer, is entitled to withdraw from the Contract without giving any reason within 14 days from the date of receipt of the ordered goods. In the case where the subject of the Contract is several types of goods or the delivery of several parts, the time limit according to the previous sentence runs from the date of receipt of the last delivery of goods.
  2. For the purpose of exercising the right to withdraw from the Contract, the Customer must inform Prime Balance s.r.o. of his/her withdrawal from the Contract in the form of a letter sent via the postal service provider to the contact address of Prime Balance s.r.o., e-mail address: info@210gym.cz or in person at the fitness centre. Withdrawal from the contract can also be made on the last day of the 14-day withdrawal period.
  3. If the Customer withdraws from the Contract, Prime Balance s.r.o. will refund the amount of the purchase price paid for the goods, including the price of the goods, without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal. Prime Balance s.r.o. shall use the same means of payment used by the Customer to make the initial transaction for the refund, unless the Customer specifies otherwise in the withdrawal. For the refund of the payment made by the Customer by credit card, the means of payment indicated by the Customer in the withdrawal shall be used. In any case, the Customer will not incur additional costs.
  4. Payment Prime Balance s.r.o. The Customer will be refunded upon receipt of the returned goods or if the Customer proves that they have sent the goods back, whichever is sooner.
  5. In the event of withdrawal from the contract, the Customer shall return the goods to Prime Balance s.r.o. complete, with full documentation, undamaged, clean, without signs of wear and tear, preferably including the original packaging and in the condition in which the goods were received. The Customer acknowledges that if the goods returned to Prime Balance s.r.o. are incomplete or are soiled, damaged, worn, partially consumed or otherwise depreciated, the Customer shall be liable for the diminished value of the returned goods. Prime Balance s.r.o. shall in this case be entitled to set off the damage to the goods against the value of the sum of money to be refunded to the Customer by virtue of the withdrawal from the contract.
  6. The customer bears the direct costs of returning the goods. These costs are also borne by the Customer if the goods cannot be returned by normal postal means due to their nature.
  7. The customer shall send the goods back to the contact address of Prime Balance s.r.o. without undue delay, no later than within 14 days from the date of withdrawal from the contract, or hand them over in person at the fitness reception.
  8. The time limit is deemed to be maintained if the Customer sends the goods back before the expiry of 14 days.

Complaints

  1. Any claims will be handled in accordance with the Complaints Procedure of the Prime Balance s.r.o. online store and the legal regulations in force in the Czech Republic.
  2. The Complaints Procedure of the Prime Balance s.r.o. online shop is an integral part of these Terms and Conditions.

Other provisions

  1. Prime Balance s.r.o. does not charge any fee for the use of means of remote communication.
  2. The prices quoted for each type of goods/services are valid at the time of sending the order by the Customer Prime Balance s.r.o..
  3. Prime Balance s.r.o. has the right to withdraw from the contract in the event of out of stock or unavailability of the ordered goods. If the Customer has already paid for the goods in question, the purchase price incl. VAT will be refunded by transfer to the account from which the goods were paid.
  4. By submitting an electronic order, the Customer accepts without reservation all provisions of the Terms and Conditions in the wording valid on the date of sending the order, as well as the price of the ordered goods (including VAT, shipping or postage) valid on the date of sending the order, as listed in the catalogue of the Prime Balance s.r.o. online store.

VII. PROTECTION OF PERSONAL DATA

  1. The following privacy policy is used to protect the Buyer’s personal data .

VIII. FINAL PROVISIONS

  1. Seller’s contact details: Poděbradova 2842/1, 301 00 Plzeň, e-mail info@210gym.cz, telephone +420 725 428 141 (reception).
  2. These Terms and Conditions are valid and effective as of 1 January 2015 and are available at the reception of Prime Balance s.r.o. and on the website https://www.210gym.cz.

ADVERTISING REGULATIONS

  1. Prime Balanace s.r.o. with its registered office at Poděbradova 2842/1, 301 00 – Plzeň, ID No.: 094 35 221, registered in the Commercial Register kept at the Regional Court in Plzeň under file No. C 336302 (hereinafter referred to as “fitness” or “seller“), issues with effect from 1 January 2015 this Complaints Procedure for the purpose of sale of goods or services (hereinafter referred to as the “Complaints Procedure“).

I. GENERAL PROVISIONS

  1. The Complaints Procedure is an integral part of the Terms and Conditions of Prime Balance s.r.o. The Complaints Procedure sets out the procedure for complaints about goods or services purchased as part of online sales or fitness deposit top-ups (hereinafter referred to as “goods” or “services“).
  2. The definitions of terms contained in this Complaints Policy shall take precedence over the definitions of terms in the Terms and Conditions. If this Complaints Procedure does not define a term, the definition of the term set out in the Terms and Conditions shall apply. Terms not defined in these Complaints Regulations or the Terms and Conditions shall be interpreted in accordance with the applicable Czech law.
  3. The Customer (hereinafter referred to as the “Buyer“) is obliged to familiarize himself with this Complaints Policy and the Terms and Conditions before ordering goods or services.

II. COMPLAINTS

  1. The Seller shall be liable for defects in the goods or services that become apparent within the statutory warranty period, which begins to run from the date of acceptance of the goods or services (hereinafter referred to as the “warranty period“, “guarantee” or “defectliability period“).
  2. In the event of cancellation of a group lesson for which the Customer has already purchased admission, the Customer will be refunded the admission fee on the basis of a proper claim filed by the Customer.
  3. A condition for the validity of the warranty is that the buyer initiates a complaint procedure within the duration of the warranty and without delay after discovering the defect and points out the defect found in the goods/service.
  4. The buyer is obliged to provide proof of purchase of the goods/services or otherwise prove the establishment of the contractual relationship in order to effectively initiate the complaint procedure.
  5. The place of claim is Prime Balance s.r.o. – Poděbradova 2842/1, 301 00 Plzeň, and the claim can be made in person at the fitness, by mail or by email to info@210gym.cz
  6. The warranty does not apply to defects for which a discount has been granted.
  7. This Complaints Procedure does not affect the rights of the buyer related to the purchase of the item. The rights arising from defective performance must be exercised in accordance with the relevant legal provisions.
  8. If the buyer applies a claim and reproaches the seller for defects in the goods/service, the seller writes a record of this, which includes the date of initiation of the claim procedure, the specification of the goods/service, the designation of the defective feature, the method of settlement of the claim requested by the buyer, the deadline for settlement of the claim.
  9. The buyer has the right to have the acknowledged defect properly rectified. In the case of an acknowledged claim, the warranty period shall not include the time elapsed from the date of exercising the right from the defective performance until the date when the buyer was obliged to take over the product after the repair was completed.
  10. The complaint procedure must be completed within 30 days from the date of its initiation, including the removal of the defect whose complaint has been accepted, unless the Seller and the Buyer agree on a longer period. The complaint procedure must be completed by issuing a decision on the complaint, which includes the date and method of settlement of the complaint, confirmation of the repair and the duration of the repair, or written justification for the rejection of the complaint.
  11. Gifts and bonuses that are provided free of charge cannot be claimed.